Customer Experience Practices that Supercharge Your Employee Experience

Customer experience design can and should inform employee experience practices. Learn how to apply the best of your customer experience to the most important people in your organization, the employees.

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This FREE webinar was recorded on:
July 23, 2020
11:00 AM - 11:45 AM SGT

Tried and tested methods and capabilities to drive Customer Experience (CX) Programs have not yet gained the same level of adoption and traction across Employee Experience (EX) Programs. Why are the years of learning from CX programs not penetrating the measurement approaches for our most valued assets in a business, our employees? What is holding us back? What are the obstacles to overcome and how can we effectively apply these capabilities to supercharge our EX programs?

This session will look at how you can build a comprehensive Employee Experience program that listens at scale.

Critical insights include:

  • Demonstrating the value of Employee Experiences and connecting it back to Customer Experience
  • A practical approach to implementing a comprehensive Employee Experience program to help you and your employees win
  • Elevating Employee Experience practices beyond annualised engagement programs and creating an ecosystem of listening across your entire employee ecosystem.

Presenters:

Melissa Arronte
Solution Principal, Employee Experience
Medallia

Melissa has over 15 years of experience in employee survey research and more than 20 years of experience in HR. She started her career at Towers Watson. She also was the Head of HR Analytics for Liberty Mutual Insurance for 9 years. She was the SVP, Head of HR Analytics at Citizens Bank and most recently the Head of Customer Research at Citizens.

Darren Bowman
Experience Management Advisor
Medallia

Darren Bowman is the Experience Management Advisor at Medallia where he works with clients across Australia, New Zealand, and wider Asia, to develop best in class Customer & Employee Experience programs. His technology driven focus on democratisation of results and turning data into action ensures organisation wide understanding of experiences and actionability of results from the C-suite to the frontline. As a fellow CX practitioner, leading customer and employee programs is familiar territory for Darren including the many curve balls and challenges associated with running an enterprise experience management program. 

 

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