HR Tech Cents Posts


Mobile communications with your employees can use many different formats. A previous article discussed 3 o...
It's virtually guaranteed that your employees can already surf the internet, chat with their friends, network on social media or do their banking on their mobile phones. So why do they have to log on to their PC to access the HR tools and system...
User Friendly HR Technology
Published: 2012-05-29
HR self-service systems that are used by employees in large organizations need to be intuitive and user-friendly. This is because employees won’t be using them enough to build up sufficient skill to navigate the complex screens. Operationa...
In previous articles, we looked at the five-pillar framework for how technology can support customer centric HR Shared Services. Mobile technology has also become a key enabler of new and convenient channels for self service HR processes. A furt...
The last installment in our series on the five pillars of HR service delivery covers the technology that delivers self-service transactions and information to its users. Without self-service systems in place, employees have to phone the call cente...
We are busy discussing each pillar of the HR Technology service delivery model to understand how a shared services environment can deliver better customer service with greater efficiencies by leveraging its investment in technology. P...
The previous article discussed portals and the knowledge base in layman's terms to convey the role they play in the five-pillar service delivery model. Previously we have summarized this model and the checklist it provides for heads of operations...
HR Technology-- In Layman's Terms
Published: 2011-08-04
The first two articles in this column discussed the technology components that are critical in an HR Shared Services environment. The 5 pillar service delivery model provided an accessible framework for understanding the challenges facing techno...
In part I, we considered the five-pillar HR service delivery model as a means to focus HR technology investment on customer expectations and group various HR technolog...
This new column on HRIQ will examine human resource technology issues in the HR world of a medium to large enterprise. Leading edge thought pieces will showcase in a practical and accessible format, how technology can be use...

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