The Must-Read Books on Employee Experience

Steve Bennetts

The must-read books on employee experience_black-and-white-book-stack-books

What are the secrets of brands that deliver amazing employee experience (EX).

Through social networks we are inundated with posts and images about companies that are delighting their employees - from pre-hire right through to their departure. Then there’s updates celebrating managers having a positive impact on their team, which inspire employees to go above and beyond to deliver breakthrough results.

Imagine if you could discover and apply the same EX strategies within your organisation?

The reality is, in most cases you can. Often the secrets of EX success feature in countless books detailing the ways companies and managers have nailed EX. These books all serve as inspiration for any manager.

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At Qualtrics our team of EX experts got together to create a shortlist of the current EX must-reads. We’ve detailed a selection of these below to guide you in your selection. Be sure to check out the full list here, which will equip you with the learnings and examples you need to accelerate your EX journey.

EX Must-Read Books

Dream Teams: Working Together Without Falling Apart

By Shane Snow

What makes great teams great? Why do some groups hit it off while others hit a wall? What is the alchemy of productive partnerships — and what factors lead to failure? You’ll explore these questions and more in Shane Snow’s trailblazing report on the surprising reasons collaboration is sometimes messy, sometimes magical.

It Doesn’t Have to Be Crazy at Work

By Jason Fried and David Heinemeier Hansson

Is it possible to have major success without major stress? Jason Fried and David Heinemeier Hansson have been (calmly) asserting so for years, and this book builds on their crusade against chaotic corporate culture. Banish the burnout in your organisation with this proven guide.

Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

By Kim Scott

Often, managers act as their manager-selves, instead of just themselves. They step into a boss identity, and leave their humanity behind. Kim Scott insists good bosses simultaneously employ both criticism and caring — both professional leadership and personal empathy — and shows us how to use both to be and develop great managers.

Be sure to watch this webinar with Kim Scott to hear from the author herself about how you can create a culture of feedback, help the people on your team achieve their fullest potential, and drive results collaboratively.





Qualtrics is the technology platform that organisations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organisations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands.

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