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AchieveGlobal

Retail Insights: Consistency is Key

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Posted: 08/28/2013

AchieveGlobal surveyed 2,500 U.S. customers to gather insight into how retailers can capture higher wallet share through a consistently good customer experience. Competing on price is rarely a sustainable strategy, so retailers must deliver beyond the baseline with consistent personal interactions (service, advice, and support) that help shoppers accomplish their goals and meet their product and emotional needs.

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By:
Posted: 08/28/2013