Delaware North Companies Inc (DNC) is a leading global provider of hospitality and food services, with operations in the lodging, sporting, airport, gaming and entertainment industries. Generating over $2 billion in annual revenue, the family-owned company employs over 50,000 people worldwide. In this Human Resources IQ podcast interview with Allan Hoving, John Kist, Senior Manager of Talent Development for Delaware North Companies discusses how the company developed cost-effective global learning throughout the organization in order to develop a highly diverse workforce, including:

• leveraging the entire leadership program at different levels for virtual and in person components

• expanding the front line supervisory training to focus on both soft skills and building operational strength in the organization

• aligning The Pinnacle Program for management and leadership development with DNC business strategies, with an aim to recognize, develop and promote talent from within the ranks of the business.

Find out how a training organization can become fluid in order to provide effective learning solutions as a one size approach or singular modality simply does not work.

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