HR Toolkit: Idea of the Week Posts


What is a good synonym for inspiration? You might say stimulation or influence or encouragement. But, the word that most often comes to mind is motivation. But are motivation and inspiration the same? As leaders, we all want certa...
Lately, I’ve been going to a lot of events. I just hit my 3rd in two weeks. At each event there are breakout sessions and roundtables to discuss relevant issues to business. I’ve been in sessions about Socia...
The goal is not to minimize distractions but to manage them for positive results. Here are real-life proven techniques that get people talking about how amazing and professional you are AND how you get your work DONE! Chaos and di...
Leadership is the art of transforming how people think, feel and act. Though some experts make it seem complicated, it really has only two elements: what you say and how you act. And according to Alan Deutschman, most aspiring lea...
Twitterville is primarily a business book. It is filled with examples of how people in all sizes and kinds of business are using Twitter to thrive in these tough times. It explains how Twitter and social media shine some light to the exit...
Whenever the subject of measuring learning comes up in discussions, particularly within corporate circles, the conversation inevitably moves to the Kirkpatrick Four Levels model. From there it often migrates to the question of establishing the R...
I had just finished delivering a workshop in Hong Kong and was at a dinner with local HR executives. We were talking about my recent book, The Arts of Influence. One executive asked what advice I had for HR leaders managing business partn...
I spent the better part of the last 30 years working on mergers, acquisitions, joint ventures, outsourcing arrangements and complex organization projects of all kinds. Over that time, there is one thing I learned over and over aga...
Group Affirmations
Published: 2008-11-11
Affirmations can be a great way to bring two groups together. I once engaged a third party to help improve the level of trust between two groups of managers responsible for an outsourcing deal. The plan was to demonstrate the value of communicat...
Active Listening
Published: 2008-11-05
An essential human resources skill for leaders is the ability to actively listen to others. Hearing is one thing, listening—really listening—is quite another. Active listening requires our focused attention. It’s not enough to...
Dealing With Difficult Negotiators
Published: 2008-10-28
In dealing with difficult negotiators, there are four things that should be kept in mind. I call them the 4 Bs: be calm, be prepared, be focused and be blunt. Be calm. No matter how others act, what strategy they use or wha...
Dispositional Affects
Published: 2008-10-22
If you’re a parent you might be familiar with the notion of a slow-to-warm-up baby. It’s the kind of baby who doesn’t respond to new people or situations quite as quickly as other babies who t
Like many a human resources consultant, poet Robbie Burns once wished that people could see themselves from another perspective. In his poem "To a Louse" he wrote: "O wad some Power the giftie gie us To see oursels as it...
How do you change a tire on a moving vehicle? If that moving vehicle is a complex human system and the tire is a productivity or organization development problem, it involves designing and implementing a performance improvement strategy. A strateg...
What is a negotiation? Is it a contest, or is it a search for common ground? Is it about conflict, or is it a way to allocate resources and solve problems? Is it about winning or losing, or is it possible for everyone to win? Should we be tough, o...
The art of persuasion is very important in the workplace. A great book, one that belongs in the toolkit of every human resources professional is Robert Cialdini’s The Science of Persuasion, (2001). Cialdini has summarized what research...
Getting a seat at the table requires influence. Getting influence requires power.To get others to accept and act on our vision, values, ideas, principles or techniques we have to change how people act, how they think or...
While we’re here in the office, thousands of young people are having the time of their lives enjoying themselves at campgrounds across the country.I suspect that your memories of youth, like mine, include not just the jo...
Dealing With Workplace Bullies
Published: 2008-08-12
If we’re lucky, the last bully we saw was in the schoolyard. I haven’t been so fortunate. As a human resources professional, I’ve seen many
Distance and the Internal Consultant
Published: 2008-07-24
Still fighting for your place at the table? Before you worry about where you sit, consider where you stand.
Stances and the HR Professional
Published: 2008-07-16
How do you stand with your client? No, I don’t mean how good is your working relationship—although that’s a good question too. I mean, have you given any thought to how you choose to provide advice?T...
Tired of endless presentations and hundred-page of slide decks?Here is an interesting new idea. A presentation format called pecha kucha...

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