Phillips' Edge Posts


Our previous entries have recommended collecting up to six types of data to evaluate any human resources project or program with the sixth type being the intangibles. This column will delve deeper into intangibles with specific emphasis on the mea...
Many of the ROI articles in this column have focused on the benefits of a particular human resources project or program. After all, developing the monetary benefits is a difficult challenge. Almost anyone will quickly state that capturing cost i...
In today’s economy, a very frequent request (or sometimes ultimatum) is "show me the money." This request often comes from those who support or fund our projects, a key stakeholder who is concerned about the results. Delivering value has b...
Measuring ROI: Challenges and Issues
Published: 2008-10-22
The Data Collection Challenge This column begins a series describing the challenges, issues and concerns that may arise when measuring the ROI of your programs and projects. This first article focuses on data collection, sp...
The Basics of ROI
Published: 2008-09-09
In previous columns, we have discussed the term "return on investment" (ROI) and described the use of ROI as an important metrics category. In this column, we will address the philosophy of applying the ROI Methodology to the human resources (HR...
Macro vs. Micro Metrics
Published: 2008-08-19
When it comes to developing and analyzing metrics it is helpful to view them from two perspectives: macro and micro. The basic difference between two is this: Macro-level metrics are the overall organization or cross-functional metrics used to d...
Much debate, concern and mystery surrounds the issue of business alignment. Everyone talks about it, management requires it and we know that alignment must be accomplished with HR projects and programs. But how is it achieved? Here is a simple a...
Metrics are essential to successful organization management. Peter Drucker, credited with coining the phrase, "if you can’t measure it, you can’t manage it," emphasized the role of metrics long before their use became fashionable. Basic metric dev...
Measurement and metrics are big topics today. This column focuses on these issues—how metrics are developed and used, and the trends occurring, as well as those on the horizon. The use of measurement and evaluation in organizations is not ne...

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