Qualtrics Simplifies Closing the Employee Experience Gap With Powerful New Methodology

Methodology Helps Companies Create Winning Employee Experience Programmes by Driving Engagement, Culture and Productivity

Steve Bennetts

Qualtrics, the leader in experience management, has launched a diagnostic assessment and employee experience methodology that combines expert advice and best practices amassed from thousands of successful employee engagement, talent and culture programs with leading global brands. The new tools will serve as an enhancement to Qualtrics’ employee experience (EX) management platform, Qualtrics Employee ExperienceTM.

According to an IDC Asia-Pacific study, only a mere 35 percent of employees across the region are moderately satisfied and engaged at work. In fact, 28 percent of employees surveyed are very likely to switch jobs if an opportunity arises. With the rising issue of brain drain and talent shortage in the region, tracking and managing employee experience is increasingly important in helping Asia-Pacific companies understand how employees are faring at work and prevent employee defection.   

READ:  Inspiring employees to deliver great customer experiences

“It very clear that there is a significant gap in between employee expectation and the delivery of a world-class employee experience. This gap is causing frustration and disengagement amongst employees resulting in companies potentially losing their top talent and future leaders” said Steve Bennetts, Employee Experience Expert at Qualtrics. “Great employee experiences engage employees throughout their career journey and provide ongoing opportunities for feedback, growth, and create an engaging workplace environment, which in turn increases the employee’s lifetime contribution and commitment to the company.”

Qualtrics is the first and only employee experience management platform that measures employee experiences across the entire employee lifecycle, automatically prioritising key drivers of engagement and experience. Powered by a predictive intelligence engine, Qualtrics Employee Experience eliminates the need for manual analysis and automatically surfaces deep insights that help organisations make important HR decisions. By delivering real-time, role-based insights to the right people, managers and leaders can now uncover areas of weakness, take action, and drive critical organisational outcomes.

Qualtrics offers a free EX diagnostic that provides a customised assessment of employee experience at any organisation. Measured against the Four Pillars of EX Success—Qualtrics' proven methodology for EX program success—the diagnostic evaluation includes an individualised report with a full description of what can be done to improve an existing EX program to achieve better organisational and financial results.

DOWNLOAD:  How to design a Pulse Survey Program

Qualtrics' Four Pillars of EX Success provides a guide for companies to assess and manage their employee experience programs according to best-in-class criteria. Based on years of experience with the world's leading brands, the methodology provides practical guidance on:

  • Executive Alignment & Culture: Establishes a culture of feedback and transparency driven by executive leaders who see feedback as an integral driver of employee experience and organisational improvement.
  • Experience Feedback Mechanisms: Captures feedback at every stage of the employee journey--from recruitment to exit--to identify and optimise key experiences and engagement drivers.
  • Engagement & Accountability: Empowers managers and leaders to take action and improve their teams by giving them the tools they need to visualise feedback, analyse data, and build action plans.
  • Expansion & Scale: Creates a flexible, scalable, and integrated employee experience program that enables you to continually test and innovate as well as connect employee experience data with customer, brand, and product experience data. 

Qualtrics Employee Experience Management Pentagon

Qualtrics Employee Experience is an anchor of Qualtrics' leading XM Platform™, the industry standard for experience management. The XM Platform allows companies to manage the four core experiences of business—customer, employee, product and brand experience—on a single platform. Experience data from the platform tells companies why things are happening across the organisation, and helps predict what customers and employees want most.

READ: Using analytics to deliver a better employee experience

The Qualtrics platform is powering many of today’s market leaders and best places to work:

“Qualtrics’ technology allows us to solve problems we couldn’t solve otherwise. We’re collecting data beyond just engagement statistics and it’s helping us deliver better employee experiences that drive real change,” said Corina Kolbe, Director of Learning and Development at Zillow.

“Before, we had no way to look at employee trends over time. With Qualtrics, we’re now collecting actionable insights at every point in the employee lifecycle and we’re able to apply that information immediately to make the changes that matter most for our team members,” said Christopher Gruttadauria, VP Human Resources at Alliance HealthCare Services.

“All leaders within Whole Foods now receive feedback from peers, direct reports, indirect reports, and managers. With feedback results flowing in immediately from Qualtrics, leaders can instantly take action, which results in higher satisfaction and engagement across teams,” said Sara Brothers, Senior Talent Consultant at Whole Foods.

The Qualtrics Employee Experience platform is available now. For more information on how to build a winning EX program, Qualtrics is hosting X4 Sydney - Australia’s Biggest Experience Management Conference on the 18 May 2018. Register for free and learn more about today's best practices in employee experience management.

About Qualtrics

Qualtrics is a rapidly growing software-as-a-service company and the leader in experience management. More than 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. Our solutions make it easy to measure, prioritise, and optimize the experiences organisations provide across the four foundations of business: customer, product, employee and brand experiences. To learn more, and to request a demo, please visit https://www.qualtrics.com