Manifesting Meaningful Innovation Through Data-Driven Results

January 26 - 28, 2020 | The Ritz-Carlton, Amelia Island, FL

Monday, January 27, 2020

7:15 am - 8:00 am Breakfast

8:00 am - 8:05 am Chairperson's Remarks

8:05 am - 8:35 am Capturing Employee Voice: The Path to a High-Performing Organization

Michael Papay - Chief Executive Officer & Co-Founder, Waggl
The success or failure of any organization hinges on one key factor: The ability of its leaders to listen to their people. This session will examine how to develop a Culture of Listening to strengthen the areas of accountability, inclusion, trust, engagement, transparency and agility.
Leaders who practice active listening across their organization tap into a wealth of actionable insight. Enabling and encouraging people to communicate inclusively and transparently provides the organization with authentic feedback that can drive or support meaningful change. 

Michael Papay

Chief Executive Officer & Co-Founder

8:35 am - 9:05 am Diversity in Leadership: Moving Corporate Boundaries to Create a Diverse Culture of Innovation

In order to remain competitive in today’s market, the need for change is more prevalent than ever. Companies are being forced to come up with new and innovative ways to diversify their leadership by providing many opportunities for growth and advancement. Join this discussion on how Tonya Harris Cornileus, Vice President, Development, Inclusion & Wellness at ESPN, has uncovered hidden biases and is creating a culture of innovation through implementing diversity throughout.  
  •   Capture employee voice through implementation of Safe Space conversations
  •  Articulate a clear path to leadership
  • Identify the benefits of a structured effort to diversify culture
  • Break down silos and move beyond compliance-driven structures


9:05 am - 9:45 am Is Emotional Intelligence Something you Can Learn?
Educating your workforce on emotional intelligence has become more critical than ever.  Understanding how to put others in a comfortable place, or get them engaged, or even to give another person whatever it is they need, is now a crucial job skill, that has become a necessary qualification. 
There has been some clear and focused research that supports the fact that EQ skills can be learned. To make this happen, an individual needs to be personally motivated to do this.  Individuals need to first have a handle of where they are starting from (assessment) and then understand which of the five components of EQ need the greatest attention.
This presentation will explore the 5 components of EQ,  as well as specific elements and action items that can help increase awareness, and develop key emotional cues in a professional setting. 


9:05 am - 9:45 am Enhancing Employee Experience: User Friendly Digital Platforms
Understanding your employees and what they expect from their experiences at work is key to driving a successful digital transformation.  The linkage between employee experience and customer experience is significant and the more organizations do to improve the internal experience of their employees, the more those organizations will be able to improve how they serve and retain their customers and positively impact their business outcomes.   CEO’s are looking to the CHRO to lead this transformation which will require a full inventory of existing HR technology within the enterprise and an understanding of how to fill the gaps to get to a frictionless, value-add experience for the business and employees. In this session, we will address the key elements of a successful digital transformation focused on creating a delightful digital employee experience

9:55 am - 10:25 am Business Meetings

10:25 am - 10:55 am Business Meetings

10:55 am - 11:25 am Business Meetings

11:25 am - 11:40 am Networking Break

11:45 am - 12:15 pm Attracting and Retaining Multi-Generational Talent

Michael Fraccaro - Chief People Officer, Mastercard
For the first time in history, organizations have the unique opportunity to hire talent from five different generations. These five generations each have their own individual nuances, attitudes, values, and communication styles, adding another layer of complexity to an organization’s talent attraction strategies. During this presentation, Michael will provide the following takeaways:
·         Learning the traits of the different generations and how to appeal to them
·         Creating a culture that fosters a spirit of community and acceptance
·         Attracting multi-generational talent to your employer brand

Michael Fraccaro

Chief People Officer

12:15 pm - 1:30 pm Networking Lunch

1:35 pm - 2:05 pm Securing Retention by Restructuring Current Resources

Sheri Harper - Chief People Officer, Frisch's Restaurants, Inc.
In a recent report from the Center of American Progress, turnover can cost organizations anywhere from 16% to 213% of the lost employee’s salary. Staggeringly, millennial turnover costs the U.S. 30.5 billion dollars annually.
Rehabilitating this retention crisis often lays predominately on the CHROs shoulders. But like many things in business, solutions may commonly lie within the resources you already have.

Through meaningful case studies from real life roll outs of successful initiatives such as The Gift of Time and Daily Pay, Sheri will provide examples of restructuring benefits & compensation packages to fulfil the needs of a more mindful and balanced workforce. 

Sheri Harper

Chief People Officer
Frisch's Restaurants, Inc.

2:05 pm - 2:55 pm Future Technology Interchange

During this high powered and engaging session of presentations, vendors – with their clients – will come together to share their journey of technology deployment through successful application case studies. 

Speakers will examine common challenges and opportunities on the road to deployment such as: 

  • Getting your senior leadership team on board
  • Managing deployment time for improved outcomes 
  • Employee education and feedback on recourses
  • Measuring success rates and setting a standard for the industry
  • Educating yourself on emerging technologies for a better tomorrow  
Leverage and analyze your talent acquisition metrics to uncover specific business challenges. Develop strategies and execute on initiatives to become a talent magnet. Share data to show improved impact and -alignment to business success. Together with her VP of Talent Acquisition, Andrea will share an exploratory Advisor Group case study.

Andrea Dircks Larsen

Chief Human Resources Officer
Advisor Group


Leigh Mccluskey

Vice President, Talent Acquisition
Advisor Group

3:30 pm - 3:45 pm Networking Break

3:45 pm - 4:15 pm Business Meetings

4:15 pm - 4:45 pm Business Meetings

4:45 pm - 5:15 pm Business Meetings


5:20 pm - 6:00 pm Designing Organizational Excellence: Successfully Managing Employee Perceptions, Experience & Performance
Organizational Excellence, A Blend Of High Performance And Successful Change Management, Results From An Executive’s Ability To Acknowledge, Address And Realign The Assumptions That Underlie An Organization’s Core Beliefs And The Behaviors They Produce.  It Is The Culture – Or Collective And Individual Feelings Regarding Identity, Purpose, And Belonging – That Defines How People In Organizations Behave Which Ultimately Affects An Organization’s Ability To Succeed.
Likewise, The Demand For Executives To Deliver Greater Business Impact And Innovation Has Led To A Reimagining Of Traditional Approaches. In Response To An Increase In Organizational And System Complexity, Companies Are Now Looking To Simplify Practices And Enhance Workplace Experiences To Better Meet Today’s Challenges. 

Join Us In This Session To: 

  • Explore Innovative Culture Alignment Strategies And Their Impact On Organizational Excellence
  • Discover Practical Steps To Assessing Organizational Culture Gaps To Design A Powerhouse Culture
  • Gain Insight Into Best Practices For Driving Intrinsic And Extrinsic Motivation In Your People
  • Learn How Communications & Technology Can Work Together To Help Your Organization Measure Performance More Effectively And Create More Opportunities For Growth


5:20 pm - 6:00 pm Education as a Benefit: Transforming Tuition Assistance From A Cost Center To A Strategic Investment
Education Has Become One Of The Most Strategic Investments Employers Can Make In Their Workforces. As The Fight For Talent Heats-Up And Labor Markets Shift, Employers Must Do More To Recruit, Retain And Develop Top Talent. By Offering Tuition Assistance, Working With Universities To Articulate Employer Training For College Credit And Helping Employees Access Financial Coaching, Employers Can Be Better Prepared For The Demands Of A 21st Century Economy. 
Join This Session To Learn:

  • An Integrative Approach To Tuition Assistance
  • The Benefits Of Dual Retention Coaching – Helping Employees Advance At Work And School
  • University Partnerships Recognizing On-The-Job Training For College Credit

6:00 pm - 6:40 pm Reshaping Your Company Culture can Improve Your Bottom Line

Culture transformation requires an advanced set of tools to identify what motivates your employees, diagnoses issues, and helps you discover a clear path. Changing the way your employees feel at work, and in return, changing the way your employees represent your brand, takes ingenuity, passion and a roadmap for success. This case study will examine the journey of a successful culture transformation, and answer some key questions:
·         What was the initial response from Senior Leadership and did you have to build a case to carryout your objectives?
·         What was the biggest hurdle in getting the organization to view your culture differently? What was the biggest hurdle in getting the consumer to view your organization differently?
·         What were the hardest initiatives to get pushed through and which ones had the greatest impact?
·         What metrics can you share, and what are some lessons learned from your experience? 

6:40 pm - 7:20 pm Practitioner Led Roundtables

Earlier in the exchange, you had the opportunity to choose a critical topic area as identified by the Thoughtexchange tool. Smaller groups were formed to develop an action plan for improvement. During this session, attendees will have the ability to continue the discussion and receive a report from each group, detailing their specific action plans and next steps.

6:20 pm - 6:25 pm Chairperson's Closing Remarks

6:30 pm - 7:00 pm Networking Reception & Dinner