November 17 - 19, 2019
Scottsdale Plaza, Paradise Valley, AZ

Total Rewards Exchange - Monday, November 18th, 2019

7:15 am - 8:00 am Networking Breakfast

8:00 am - 8:05 am Chairperson's Opening Remarks

8:05 am - 8:40 am Bank of America’s Life Event Services are Foundational to a Great Place to Work

Through a range of innovative, industry-leading and flexible programs and benefits, Bank of America’s approach to wellness extends beyond the physical health of its 205,000 employees around the world.  One offering is the unique Life Event Services team, an in-house Global HR team dedicated to supporting employees, retirees, and even family members who are impacted by significant life events. The presentation will tell the story, from humble beginnings as a small support team, to nine core teams providing personalized connections to resources and benefits by tapping internal and external experts in the moments that matter most.  Since the inception of the team, they have handled more than 100,000 cases and continue to evolve to the changing needs of Bank of America’s employees. Our presenters will also share the importance of self-care, recognition, and engagement for the team members who guide employees through these often-difficult situations, so they are able to bring their whole selves to work and contribute to sustainable growth of their business and the communities we serve.

In this discussion we will uncover:
•How to deliver personal interactions that are easy, seamless and most importantly ‘human’
•How to gather employee feedback and use data that is critical to meeting the ongoing needs of our employees
•Best practices to provide holistic end-to-end client support by focusing on all aspects of wellness

Lori Henkel, Senior Vice President, Charlotte Market Executive at Bank of America

Lori Henkel

Senior Vice President, Charlotte Market Executive
Bank of America

Kate Phillips

SVP, LES & GHR Business Continuity
Bank of America

8:40 am - 8:50 am Mastering Work-Life Balance: The Mindfulness Approach

Research shows that we are only paying attention to the here and now 47% of the time as it is human nature to consistently relive the past and plan for the future. While this has become a societal norm as workforces attempt to keep up with the rapidly changing times, it has also proven detrimental to human health. As HR leaders continue to find challenges in acquiring and retaining top talent by engaging today’s workforce, mindful behaviors are being incorporated into everyday work life to ensure the highest level of productivity and work-life balance.

8:50 am - 9:00 am Enhance Employee Wellbeing: Relieving Financial Stress

No matter what generation your employee may be a part of, one thing is certain – almost every employee is dealing with some type of financial stress that impacts their productivity and sometimes, even health. Meeting the demands of today’s modern workforce looks very different for each individual and company’s are being faced with the challenge of incorporating more unique approaches to aid in employee wellbeing. How can you make sure your employees are winning in their personal lives so they are able to bring their positivity and passion into the workforce every day?

In this Ignite, we will:
• Review recent research that shows the level and cause of employee financial stress
• Discuss challenges, wants and need of different generations within the workforce
• Think through potential solutions to set your company up for success, meeting the needs of your employees and managing the trajectory of your talent pipeline

9:00 am - 9:40 am HR’s Evolving Role: Moving Talent Functions to the Front of Board/ Executive Agendas

As the role of HR continues to move beyond a transactional approach, advancing Mergers & Acquisitions (M&A) readiness significantly impacts financial metrics and the influential power of HR within the organization. In order to elevate HR visibility and its impact on the organization, the development of strategic partnerships becomes more and more imperative to ensure board and Executive engagement. 

In this discussion we will uncover:
•How to develop strategic partnerships between HR, Operations, and Finance
•Understanding M&A as a “life event” for employees and the readiness of your internal workforce
•Showcasing how HR represents brand/culture/purpose and key to successful integrations

Anna Langford, Director, Compensation and Benefits at PharMercia

Anna Langford

Director, Compensation and Benefits

9:45 am - 10:00 am Recovery Break

Join EXOS to get an energy boost with a no-sweat exercise break, work out any aches and pains with self massage tools, and get a complimentary movement quality analysis utilizing their 3DMQ technology.

10:00 am - 10:30 am Business Meetings

10:30 am - 11:00 am Business Meetings

11:00 am - 11:30 am Business Meetings

11:35 am - 12:20 pm Updating the Outdated Reward Programs: Using Modern Approaches & Analytics To Turbocharge Rewards & Recognition

As technology improves and the capabilities of our programs mature, program design must evolve as well. Do you know the goals
of your rewards program and have they shifted since you first adopted them? How is your workforce responding to recognition?
What process do you need to improve? During this panel discussion attendees will learn how to:

• Reinvent rewards and recognition for increased agility
• Manage intrinsic and extrinsic motivation
• Make better use of your total rewards data to build a strategy that is employee-centric and cost effective
• Utilize data to understand how engaged your company is with your recognition program
• Utilize technology to make your programs trackable and agile
Mick Fisher, Senior Vice President of Workforce Operations at Atrium Health

Mick Fisher

Senior Vice President of Workforce Operations
Atrium Health

Paul Henry, Vice President, Total Rewards at The Brink's Company

Paul Henry

Vice President, Total Rewards
The Brink's Company

12:20 pm - 1:20 pm Networking Lunch

1:20 pm - 2:10 pm Practitioner Roundtables


2:15 pm - 2:45 pm Business Meetings

2:45 pm - 3:15 pm Business Meetings

3:15 pm - 3:45 pm Business Meetings

3:45 pm - 4:00 pm Networking Break

Join EXOS to get an energy boost with a no-sweat exercise break, work out any aches and pains with self massage tools, and get a complimentary movement quality analysis utilizing their 3DMQ technology.

4:00 pm - 4:45 pm Practitioner Roundtables

Earlier in the Exchange, we collected your insights and challenges using Thoughtexchange. We identified the highest rated topic
areas. During this session, you’ll have the opportunity to choose a topic and participate in a small group discussion. You will work in
groups to develop an action plan for improvement.

4:45 pm - 4:55 pm Transition Time/Refresh

Traditional benefits are no longer enough to compete in what is the most aggressive talent market since 2007. Today’s workforce
wants their benefits options to mirror their everyday options. This means, choice, personalization and maximum value. During this
session attendees will learn about the emerging benefits strategies and the tools that can help you deliver a program that keeps
pace with changing employee needs.

• Begin with an update on employee benefit trends built for the new workforce
• Redefine your employee value proposition through competitive voluntary benefits and other perks
• Focus on innovative benefits that facilitate work/life integration, growth and development , and promote shared values
• Highlight new frontiers in health and wellness programs. Learn how education benefits and professional development lead to
employee retention and business results
Mike Kramer, Vice President, Total Rewards at TriMark

Mike Kramer

Vice President, Total Rewards

Julie Ann Dubek, Vice President, Total Rewards and HR Shared Services at Banner Health

Julie Ann Dubek

Vice President, Total Rewards and HR Shared Services
Banner Health

Mike O'Neil, Senior Vice President, Pay & Benefits at Target

Mike O'Neil

Senior Vice President, Pay & Benefits

5:35 pm - 6:10 pm The Link Between Healthcare, Wellbeing, & the Bottom Line: Investing in Wellbeing is Investing in a Productive Staff

Wondering about the ROI and value of wellness programs? Why not get more measureable and immediate results by more effectively engaging your highest cost, highest risk plan members to reduce their health risk, improve their health status, improve productivity, and lower overall costs?

Ever-increasing costs of health insurance and the importance of employee health are making wellness programs a top priority for employers.  Where wellness programs have failed in the past, technology is helping to overcome many of those challenges. Don’t miss this opportunity to learn how wellness programs can lower your health care costs, reduce absenteeism, achieve higher productivity, and improve morale and loyalty, and more.

•Overcome the challenge in obtaining management support by communicating the potential value of health engagement program to the organization’s bottom line
•Learn how to create a culture of health that helps build and sustain a health-focused program 
•Consider a variety of components to and engage your unique employee population
•Hear how technology is easing the transition from wellness to well-being by focusing on accessibility, user behavior, design and interaction

Paul Gregory, Senior Vice President, Global HR field Operations And Total Rewards at Mitel

Paul Gregory

Senior Vice President, Global HR field Operations And Total Rewards

6:10 pm - 6:15 pm Chairperson's Closing Remarks

6:15 pm - 6:45 pm Survey App Feedback

Mindfulness Break: Get the most of your Exchange by taking a mindful break between sessions. Join Hal Adler for 10 minutes of mindful breathing and a focused reset before moving back to general session for closing panel discussion