December 02 - 04, 2018
Omni La Costa Resort, Carlsbad, CA

Monday, December 3, 2018

7:30 am - 8:00 am Breakfast

8:00 am - 8:05 am Chairperson's Remarks

8:05 am - 8:45 am GE's "Brilliant Learning" Program

Sam Olstein - Global Director of Learning Innovation, GE
Come and explore GE’s “brilliant learning” platform designed to deliver leadership and skill development tools for the workforce. The portal includes “massive open online courses” in several languages, workshops, podcasts, and other training designed to help employees get ready for the arrival of big data, robotics, digital, lean manufacturing and other advanced technologies.  

Sam Olstein

Global Director of Learning Innovation

8:45 am - 9:25 am Driving Digital Agility in a Non-Digital Industry

Asiyat Villalba - Director, Learning and Leadership Development, Jones Lang LaSalle (JLL)
Most every company is going thru a state of digital disruption – and Jones Lang LaSalle (JLL) is no different. In this session, learn first how JLL reacted to the digital disruption and how we tried to catch up with a few innovative learning and development interventions. Then we will discuss what ways we are trying to use learning and talent management techniques to get ahead of the next digital disruption to our industry.
·         Learn how to use simple and easy communication techniques to infuse learning in practical, easy ways
·         Hear how to influence leaders to roll model these new behaviors to drive learning throughout the organization
·         Understand how and which traits to train versus hire to stay ahead of the digital disruption

Asiyat Villalba

Director, Learning and Leadership Development
Jones Lang LaSalle (JLL)

9:30 am - 10:00 am Business Meeting

10:00 am - 10:30 am Business Meeting

10:30 am - 10:45 am Business Meeting/Break

10:45 am - 11:15 am How to Treat Learners Like Consumers

Malika Viltz-Emerson - Director, Professional Capability, Microsoft
Consumers love a great story. People bring their expectations as consumers to work, but CLOs face constraints in meeting those reasonable expectations for modern, convenient, engaging experiences. Get some real-life inspiration from Malika Viltz-Emerson, Director in WWL at Microsoft, on engaging
people with storytelling -- both teaching it and modeling it.


Malika Viltz-Emerson

Director, Professional Capability

11:15 am - 11:45 am Why Being Human is Great: Humanizing Corporate Learning

We sought to understand the role humanity plays in employee learning and development. What we found? The organizations that are focused on making employee development more people-centric perform better against key business metrics. Hear Darren Shimkus, General Manager at Udemy for Business, as he discusses what it means to be human and how organizations that are forward-thinking are able to leverage the talents and skills of human beings in unique and compelling ways other organizations do not. During this session, we will review the following: 
•Humans have the ability to imagine things that never have been, and because of this, we are better able to change our circumstances. 
•Humans have developed “episodic memory.” This memory is essential to our “humanness” because it helps us recall not only dates and events, but also how we feel about and what we learned from those events. Human-capital functions should do the same and those that do, yield higher business outcomes.
•While other animals collaborate to survive, humans collaborate far longer than it is beneficial to them personally. Organizations that enable collaboration and teamwork perform better.
•Humans use tools to change our physical and our mental spaces, and to help us learn and create things. Organizations that leverage new tools to enable collaboration are more likely to perform better than those that do not.

Master Class

11:50 am - 12:35 pm Engaging Employees in Learning: Where the Rubber Meets the Road
Getting traction on your learning programs starts and ends with engagement. Even the best learning programs fall short if employees don’t participate. According to Linked-in, nearly half of L&D pros say it’s difficult to engage employees in learning. Fewer than 25% say they would recommend their training to colleagues.
The Master Class reviews key strategies for encouraging active participation in learning based on actual case studies and activities.
·         Translate learning goals into employee benefits
·         Understand why active participation is to their advantage
·         Enable learning as a key retention tool in an economy with scarce talent resources
·         Refocus communication and branding efforts - YES – you DO need to sell it. Simply announcing that a course is available is about as effective as putting a sign out front that says, “Now Hiring” – it’s just not enough to engage.
·         Recognize it’s less about bells & whistles than about content. VR, mobile, blended, cloud-based... HOW the learning is offered is less important than WHAT you are teaching, and the support and encouragement you build in.
·         Discuss the outcomes. When only 8% of CEO’s understand the business impact of L&D, it’s critical to measure outcomes. Participation is essential – but it’s only the start of measurement


11:50 am - 12:35 pm Bridging the Gap: Effectively Communicating the Value of Learning To Business Partners
While Learning & Development may have a seat at the table as a business partner, their recommendations to the business are often “lost in translation.” Many times this occurs because the recommendation is created and delivered in a manner that, while it makes sense to L&D, it lacks a compelling story from the business’ perspective. 
The objective of this session is to provide you a new thought process and method that helps you cut through the clutter. You will see how to deliver clear and compelling recommendations that will be readily implemented by the business. During this session, you will learn how to:
  • Craft a compelling “core idea” that resonates with key stakeholders
  • Build a solid, logical “architecture” to support your ideas
  • Draft a clear and effective story that articulates your recommendation and its rationale
  • Syndicate your story with a broad set of key stakeholders (versus the narrow set that is the norm)
  • Choose and perform the “right” set of analyses required to convince your business partners
  • Deliver your recommendation clearly and succinctly

12:35 pm - 1:30 pm Lunch


1:30 pm - 2:10 pm How Storytelling Inspires Results - A Powerful Leadership Program with ROI

Daryl Juran - Director, Learning & Development, New Balance
Before our senior leaders start our nine-day leadership program, they tell us that they have attended many programs and can’t imagine how this one would be different. When we designed Signature Leadership, we didn’t want just another program with no sustained results.
Storytelling is the thread that draws our leaders out in ways that they have never experienced before. Leaning into vulnerability, our participants share stories of pain, sadness, difference, and aloneness.  They speak honestly about their functions, their successes, and their failures because we have created a context for them to be human, honest, and open. It is through this honest storytelling, that new stories get created and collaboration emerges.
The program is designed to break down silos, build agility and flexibility, and to spark new thinking about business. The ten participants in our most recent program offered ideas to save the company over $2 million. During this interactive session, attendees will:
·         Learn about our unconventional approach to leadership development
·         Understand why people say this is the best leadership program they have been in anywhere

Daryl Juran

Director, Learning & Development
New Balance

Master Class

2:15 pm - 3:00 pm Rapid Solutions for Quick Turn Business Needs
As a chief learning officer, you’re often tasked with creating rapid solutions that align with overall business objectives. But what happens when rigid policies and procedures, combined with a lack of funding, become everyday roadblocks, bringing your content development to a screeching halt? These all-too-common pitfalls can keep your team from addressing time-sensitive performance needs and responding to the necessary shifts in business activity. How can you ensure that you meet desired business objectives within the time, resource, budget, and technical constraints of your constantly evolving learning environment?
During this session, attendees will learn how to:
     Ensure your team has a seat at the table for strategic planning discussions
     Apply agile principles to meet your organization’s evolving business demands
     Introduce speed and efficiency into your process without losing integrity
     Respond to urgent business issues using fast and effective learning strategies
     Revive irrelevant content without starting from scratch


2:15 pm - 3:00 pm (The UNICEF USA Advantage) Engaging Employees in Learning - The Employee Experience
Kristi Burnham - VP, Professional Learning & Leadership Development, UNICEF USA
Responding to employee inputs and giving positive employee experiences in learning are essential to creating a culture of learning and growth.  Soliciting employee and supervisor comments at the onset of developing the program ensures that UNICEF USA offers robust training and development options and can show quick results.  This master class will tell an 18 month Learning and Development story, from creating a learning department in response to employees’ surveys to the development of the five unique pillars of learning, with some initial results, and will highlight some of the successes and challenges in execution. 
·         Learn how employee engagement can craft the learning journey creating ownership
·         Understand the definition of pillars of learning which can be applied to other fields
·         Learn and share best practices to garner employee buy-in and support
·         Discuss how this type of structure supports employee success and aligns with business outcomes 


Kristi Burnham

VP, Professional Learning & Leadership Development

3:05 pm - 3:35 pm Business Meeting

3:35 pm - 4:05 pm Business Meeting

4:05 pm - 4:35 pm Business Meeting

4:35 pm - 4:50 pm Networking Break

Master Class

4:50 pm - 5:35 pm Artificial Intelligence and Machine Learning: Practical Applications for Talent Development
Peel away the hype surrounding artificial intelligence (AI) and machine learning to find the practical applications of these technologies in talent development and corporate training.  You don’t have to been an AI expert to know that your company needs to wrestle all the data you have on your employees and training programs to gain contextual intelligence and knowledge about how to improve your workforce.
·         Receive a  review of these technologies in business terms (not technical lingo)
·         Obtain examples of how they are being used today in learning and development
·         Receive ideas on how to get started without having to become a data scientist
·         Hear how OpenSesame is using machine learning to expertly curate course recommendations


4:50 pm - 5:35 pm Adaptive Learning: Delivering Learning Outcomes With An Evidence-Based, Scientific Approach
$300 billion is spent every year on talent development and only 8% of leadership sees the business impact of learning. 70% of what is learned is forgotten within one day. Employees are 20 – 40% unconsciously incompetent. These stats are alarming! Fortunately, there is help! Adaptive Learning -­ the application of computer science, big data and machine learning techniques, combined with state­-of-­the-­art pedagogy - has enabled the creation of new ­learning systems that adapt to the needs of each and every learner. Adaptive learning creates at scale and at low cost ­the experience of a personal tutor, guaranteeing proficiency while dramatically reducing time spent learning and returning thousands of hours of productive time back to the business.
·         Explore how adaptive learning works
·         Learn how to implement adaptive learning easily
·         Discuss the challenges and benefits of transforming your learner experience

Many organizations are trying to figure out how to successfully embrace digital transformation and implement continuous learning ecosystems for employees in the face of rapid digital disruption. This new approach requires a new mindset, new skills and a new approach, but architecting a new approach to learning in real life is no small task.
As a learning leader, how do you know which modalities to choose for a given training initiative? How well do you know your learner preferences? What’s the best way to integrate learning into the learner’s work day? During this session, we’ll explore use cases for the most popular learning modalities and explore future priorities. 
·         Explore use case scenarios with mobile apps, eLearning, simulations, gamification and others, as well as formats such as instructor-led, on the job and coaching
·         Review the differences and unique opportunities with gamification, serious games, and simulations 
·         Highlight the common learning modality challenges and how to overcome with ease
·         Review the measures companies employ when adopting a new learning modality
·         Discus the learning modalities of the future  


Mary Farrell

Director, Learning & Development
The Hershey Company


Sheila Jagannathan

Head, Open Learning Campus
The World Bank


Daphne Felicitas

Director, Global Talent & Leadership Development
Blizzard Entertainment

6:10 pm - 6:50 pm Roundtable Discussions: Choose Your Topic

A: Developing Leadership: What Works and What doesn’t? An Evidence-Based Approach
Leadership development can, and often does, fail to live up to expectations. And even when it is successful, it does not mean that it is a cure-all for what ails an organization, nor can it ‘fix’ a horrible leader. So, what is it good for? When does it work? And when does it fail? Understanding the answer to these questions is critical to the success of organizations and for proper investment of training dollars
Nathan Hiller, Academic Director, The Center for Leadership at Florida International University
B: Throwing Curveballs – Using Experiential Learning to Prepare Future Leaders
Leveraging data from over 20,000 participants in our Executive Challenge Simulation, we’ve analyzed learner actions, decisions, and feedback to refine our approach to leadership development. Experiential learning can empower leaders to respond to ambiguity and changing conditions. During this talk, we’ll share best practices and strategies to ensure your leadership development efforts reach their full potential and leave a lasting positive impact.
Matt Confer, VP, Strategy, Abilitie
C: The Science of Presence: Emotional Intelligence to Prepare Future Leaders
With Mursion, it's now possible to deliver intelligent soft skills training at scale. Powered by a blend of artificial intelligence and live human interaction, Mursion's immersive VR training has become the ideal way to gain essential skills in the workplace. By using trained professionals who orchestrate the interactions between learners and avatar-based characters, Mursion simulations achieve the realism needed to deliver measurable, high-impact results. Drawing upon research in domains such as learning science, artificial intelligence, and psychology, Mursion harnesses the best in technology and human interaction to deliver outcomes for both learners and organizations. Together, we will explore: the science of presence at work in VR; how immersive simulations engage the auditory, visual, and kinesthetic learning and how organizations are leveraging VR in areas like leadership development, customer service, and sales enablement.
Brentt Brown, Director of Business Strategy, Mursion & Doug MacKay, Director of Business Development, Mursion 

6:50 pm - 7:20 pm Cocktail Reception