December 09 - 11, 2019
Omni San Diego Hotel, San Diego, CA

Agenda Day Three: Wednesday, December 11th, 2019

6:10 am - 6:55 am Morning Walk

Meet in lobby and start the day off with a brisk walk!

7:30 am - 8:00 am Breakfast

8:00 am - 8:05 am Chairperson's Opening Remarks

8:05 am - 8:35 am Transforming L&D with Microlearning

To combat the reduction in seat time, L&D departments are deploying mobile based learning, and feeding it to them using microlearning formats, which resonates with today's busy workforce. It’s a habit-forming style of learning that fits seamlessly into their workflow—starting at the beginning of a shift or task or quickly digested when they have downtime. Peggy Huck joined Universal Music two years ago, and has undertaken a transformation in their talent development and learning programs. She will discuss how microlearning has helped in this transformation, leveraging Universal's content production resources.


Peggy Huck, Vice President, Talent Management at Universal Music Group

Peggy Huck

Vice President, Talent Management
Universal Music Group

8:35 am - 8:45 am Market Questions



8:45 am - 9:15 am Augmented and Virtual Reality the Future of Corporate Training?

Augmented and Virtual reality allows you to train in scenarios that you often encounter, are critical for safety, and manufacturing or company processes. When your employee is fully immersed in an environment and faces the consequences of their decisions in real-time, you achieve higher retention rate. More companies are utilizing advances in AR and VR technology to supplement their employee learning programs, and are creating corporate training programs that speed the time to competency, and reduce hazards and costs that can be associated with jobs in high-risk or difficult to access environments. Explore the options as you determine if this technology is right for your enterprise.

        What’s the difference between AR and VR
        What kind of investment does it take to create a augmented or virtual training program
        What kind of training lends itself to this format

9:15 am - 9:45 am Curate Content Without Breaking the Bank

One of the biggest allocations of most L&D budgets goes towards the training content, whether we license it from cloud platforms, high trainers, or create our own training in-house, or more likely a combination of all of those content sources and more! But as the technology advances to create more personalized learning journeys, we need to take a hard at the content we have been using, and metatag and streamline accordingly. Curate learning programs that make sense to a new generation of workers, including:

·         How to integrating crowd-sourced training using AI
·         Developing internal compelling video content
·         Building training content calendars to keep content fresh 

9:50 am - 10:20 am Business Meetings

10:20 am - 10:50 am Business Meetings

10:50 am - 11:20 am Business Meetings

11:20 am - 11:50 am Practitioner Led Teach Back

Earlier in the exchange, you had the opportunity to choose a critical topic area as identified by the Thoughtexchange tool. Smaller groups were formed to develop an action plan for improvement. During this session, attendees will have the ability to continue the discussion and receive a report from each group, detailing their specific action plans and next steps.


11:50 am - 12:20 pm L&D for “Deskless” Workers

80% of workers are “deskless” working in a variety of both customer facing and remote positions, across all industries. These workers present a unique challenge to deploy learning and development programs, and skills and training requirements vary, so your training for these employees must be nimble and flexible to meet the most stringent state and quality standards. In this session we will review the unique challenges that this group presents, and how we can meet this with new training methods and just-in-time training.

  • Providing access to training portals
  • Workflow training programs
  • Geotagging for field training

Eric Anderson, Vice President, Learning and Development at Tailored Brands, Inc.

Eric Anderson

Vice President, Learning and Development
Tailored Brands, Inc.

12:20 pm - 12:50 pm Chairperson's Closing Remarks