December 02 - 04, 2018
Omni La Costa Resort, Carlsbad, CA

Jean-Philippe Mula

VP, Learning Services
Charter Communications

Sunday, December 2, 2018

Sunday, December 3rd, 2017

12:20 PM From Order Taker to Trusted Advisor: Transforming The Enablement & Learning Function Into a Valued Service Provider

The game is changing for Enablement and Learning Leaders. As more businesses shift their strategies to improve their engagement with customers, there is pressure on their organizations to deliver more business impact. As VP of Learning Services at Charter Communications, JP Mula had this very challenge to overcome, at the same time that Charter underwent one of the largest mergers in history. JP’s remit was to both integrate his L&D function, and introduce a new operating model to run L&D as a business within a business, helping to drive agent success with more timely, relevant and engaging content.  How to accomplish this incredibly complex task? Learn how JP… 
·         Approached his stakeholders with a problem-solving stance, rather than asking them what they needed;  
·         Gained the credibility and rapport to position his function as a business within a business 
·         Created the measurement structures that allow for his organization’s continuous improvement and demonstration of value

Check out the incredible speaker line-up to see who will be joining Jean-Philippe.

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