Dr. Stephanie Clark is the System Director of Customer
Experience & Chief Learning Officer for Baptist Memorial Health Care, one
of the largest not-for-profit healthcare systems in the U.S. Since taking the
position in 2002, she has continuously implemented a roadmap of progressive
initiatives intended to make Baptist the best place to work, the best place to
receive care and the best place to practice medicine. Prior to this role,
Stephanie served as the Executive Director of Customer Experience for WellStar
Health System where she led the patient and family-centered care model
encompassing patient satisfaction, patient advocacy, complaint and compliment
management, patient discharge call center oversight, employee engagement and
physician engagement.
Stephanie earned a Bachelor of Arts in Business/Economics
and International Relations from Agnes Scott College, an MBA in Healthcare
Administration from Regis University, and a DBA in Human Resource Management. She is a member of the West Tennessee Society
for Healthcare Human Resources and the American College of Healthcare
Executives. In 2014, was awarded the Customer Service Professional of the Year
Award from the Stevie Institute for her work in advancing the customer
experience outcomes at Baptist. Stephanie lives in Collierville, TN with three
kids, Tyler (16), Lorelai (13) and Makenna (6).
Check out the incredible speaker line-up to see who will be joining Stephanie.
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