Day Two: Tuesday, August 18, 2020

11:30 am - 11:45 am Virtual Lobby Opens

11:45 am - 11:50 am Orientation

11:50 am - 11:55 am Chairperson's Remarks

11:55 am - 12:25 pm Looking Inward and Using Gig-Work for Career Development

Briana Snyder - Head of Global Learning & Development, Biogen

As companies deal with the disruption on every level of their organization, learning leaders are leaning on many different tools in their toolbox to help their workforce thrive. Finding the right balance between meeting employees’ development interests and supporting ever-shifting workforce needs will be critical in the future. Biogen has many initiatives to develop its employees, including an opportunity for employees to learn new skills while supporting projects in other departments, in a page take from the gig-economy playbook. In this session, hear how Briana Snyder and her team at Biogen have partnered with business units to create opportunities to fill gaps in their workforce with qualified internal candidates. L&D has a unique perspective, in both identifying skill gaps and skills that are integral to company success. Internal candidates already embrace the company culture, and by providing them insight to short term workforce needs, they can effectively map their own development course by ‘expressing interest’ when they see a match. In this session we will examine strategies to nurture this valuable experiential learning approach, including:

  • Setting expectations for all participants, including front-line managers and employees
  • Creating structure without getting in the way of quick movement
  • How to overcome objections within your organization

Briana Snyder

Head of Global Learning & Development

12:25 pm - 12:45 pm The Impact of Strategic Education

Make sure the entire team is moving in a direction that will yield strong business results and individual fulfillment. The place to start is with a baseline of current skills and competencies. Then map roles and jobs to

required skills and begin to fill in the gaps. Linking human capital strategy to financial performance starts with a holistic view that describes what required skills, knowledge, and behaviors impact corporate outcomes, like

customer satisfaction and quality.

In this session we will discuss:

  • Enterprise-wide competency mapping
  • Engagement Assessment
  • Custom and contextualized learning programs that meet your strategic needs

12:45 pm - 1:15 pm Skills Capabilities of the Future: Helping People Achieve Their Personal Purpose

Rose Sheldon - Director - Claims Learning & Development, Allstate

As we look into the unprecedented change of the future of work and the skills necessary to keep pace with future technological advances and process change, the need to develop employees to transcend change is more imperative than ever before. In this session, Rose Sheldon, Director of Enterprise Learning, Allstate, will discuss the process in which they are helping their employees calibrate for change by:

  • Managing this challenge
  • Discuss ways to help your organization best equip themselves to engage in this disruptive state
  • Understand the impact on employee experience
  • Explore how to best drive the shift internal to your organization 

Rose Sheldon

Director - Claims Learning & Development

1:15 pm - 1:25 pm Break

The most progressive learning leaders are fueling innovation, not just productivity. They’re shaping business strategies, not just reacting to them. But shaking up the status-quo requires rebuilding some fundamental L&D strategies, and refocusing on agility, not just efficiency. And that starts with understanding how today’s workforce really learns and grows.

Join us to take a look into research on the anthropology of learning and careers from Degreed and Harvard Business Publishing. Together, we’ll uncover fresh insights and discuss novel ideas for keeping your people’s skills in sync with your business opportunities. Objectives during this discussion include:

  • Learn about what our modern workforce wants from their corporate learning teams
  • Learn how innovative organizations are building skills and designing learning experiences not just providing content
  • Learn how you can help your learners align learning to their goals to drive your organization’s success

Caroline Soares

Director, Learning Services

COVID-19 has opened the door for us to wire up new ways of thinking, working and being. That is the gift and opportunity of these times—to reinvent our leaders, our organizations and our world. Our focus now needs to be on building the capabilities and perspectives we need to navigate these turbulent times and co-create our new world together.

In this interactive presentation, learn how “in the moment” coaching and feedback skills support rapid, forwardfocused change in your organization by:

  • Helping people to feel calmer and more focused in the midst of uncertainty
  • Encouraging people to reach out and support each other and foster connection
  • Enabling people to learn with and from each other as they work together to resolve complex challenges
  • Draining the fear out of our cultures so that creativity thrives and we can reimagine what is possible, together

Dianna Anderson


Join a professor from the Communication, Culture, and Technology Program, as they share an organizational communication framework designed for remote work. The webinar presents tools to structure productive virtual meetings and how to deepen social connection among employees while we work remotely.

2:00 pm - 2:30 pm Elevating Employee Onboarding and New Hire Orientation Through Design Thinking Application

There’s no such thing as “business as usual” in today’s global economy. In an environment of almost constant change, disruption is the order of the day. For your business to thrive amidst the turmoil, your teams need to

be fluent in a cutting-edge approach that integrates design tools with foundational business concepts, which enable flexibility and a capacity for continuous innovation. Your team can inspire and lead the market in a

transformative environment that aligns values across the divergent stakeholders of your business. See how design involves critical thinking and discovery, demonstrating how design tools are core for:

  • Uncovering deep user insights
  • Understanding key industry trends that affect emerging user experience and behaviors
  • Doing the design concept work
  • Engineering commercial-ready solutions
  • Releasing a prototype to market

2:30 pm - 2:50 pm The New Normal: Creating a Coaching Culture in a Remote Environment

Linda Page - Assistant Vice President of Global Field Enablement, MindTickle

The challenges for organizations related to the new normal gives learning professionals a chance to lead and engage across our organizations in new ways. This session will share examples of how one team is pivoting to accelerate virtual coaching through first line leaders and the use of technology such as MindTickle. Specific ideas will be shared for aligning with executive leadership on the topics that matter most, leveraging initiatives that were already in play to solve for immediate needs, and taking a fresh look at new ways to deliver learning experiences.


Linda Page

Assistant Vice President of Global Field Enablement

GE was shifting to digital leadership training prior to the pandemic, so they were well positioned to launch a new 4-week training program that is built around workflow that also includes a measurement dashboard that will tie the initiative back to key performance indicators using real-time data from the learning journey. In this interactive dialogue, hear from the architects of this program, and join the conversation, as we discuss the future of training.


Leiza Brock

Corporate Learning Leader


Dr. Peter Cavanaugh

GE Ecosystem Transformation Leader

3:20 pm - 3:40 pm Artificial Intelligence & Machine Learning: Practical Applications for Talent Development

Peel away the hype surrounding artificial intelligence (AI) and machine learning to find the practical applications of these technologies in talent development and corporate training. You don’t have to been an AI expert to

know that your company needs to wrestle all the data you have on your employees and training programs to gain contextual intelligence and knowledge about how to improve your workforce.

  • Receive a review of these technologies in business terms (not technical lingo)
  • Obtain examples of how they are being used today in learning and development
  • Receive ideas on how to get started without having to become a data scientist
  • How to use machine learning to expertly curate course recommendations

A growing body of research indicates that diversity isn’t just the right thing to do—it also improves operational productivity, boosts bottom lines, and is critical to the organization’s overall success. In this discussion we will hear from Diversity & Inclusion Leaders on how they are approaching diversity and inclusion from a wholistic approach with an intent focus on meeting people where they are.

In this discussion we will learn:

  • How the utilization of data can drive budgetary allowance
  • Ways to disrupt and integrate diversity and inclusion into your company
  • How to position D&I as an integral part of all COEs

Khalilah Lyons

Diversity & Inclusion Leader
Discover Financial Services


Moumita Dutta

Senior Technologist, Learning Technology & Analytics
Yum Brands


Christyl Murray

Vice President - Firmwide Talent Development & Member of the CLO Advisory Board
JPMorgan Chase & Co.

4:15 pm - 4:30 pm Thoughtexchange Roundtable Discovery Discussion: What are the most pressing issues you are facing right now as learning leaders?

Participants will be unmuted and videos turned on for the final discussion of responses in the initial Thoughexchange. Plan to have an opportunity to be an active participant in the final session!

4:30 pm - 4:35 pm Chairperson’s Closing Remarks