Day Two: Tuesday, August 18, 2020


Michelle Eppler Ed.D

Associate Vice President/Executive Director, Human Capital Lab & Dean, College of Continuing and Professional Education
Bellevue University Human Capital Lab

11:05 am - 11:35 am Skills Capabilities of the Future: Helping People Achieve Their Personal Purpose

Rose Sheldon - Director - Claims Learning & Development, Allstate

As we look into the unprecedented change of the future of work and the skills necessary to keep pace with future technological advances and process change, the need to develop employees to transcend change is more imperative than ever before. In this session, Rose Sheldon, Director of Enterprise Learning, Allstate, will discuss the process in which they are helping their employees calibrate for change by:

  • Managing this challenge
  • Discuss ways to help your organization best equip themselves to engage in this disruptive state
  • Understand the impact on employee experience
  • Explore how to best drive the shift internal to your organization 

Rose Sheldon

Director - Claims Learning & Development

11:35 am - 12:10 pm Let’s Give ‘em Something to Talk About” – The Power of Engaging the Employee Voice

Dessalen Wood - Chief People Officer, Thoughtexchange

Companies today face the challenge of engaging their employees in meaningful dialogue - whether it be due to geography, flex work - or simply that many people feel that speaking up has a cost associated with it. In this talk we will examine:

  • How technology can humanize the employee experience
  • The power of allowing all voices to be heard which results in organizations benefiting from higher engagement 
  • The value of gathering ideas and solutions from a broader, more diverse population

Dessalen Wood

Chief People Officer

12:15 pm - 12:45 pm Business Meeting

12:45 pm - 1:15 pm Business Meeting

1:15 pm - 1:45 pm Business Meeting

1:45 pm - 2:15 pm Developing and Supporting the Learning Culture in the Age of Acceleration

Responsible L&D professionals are rapidly responding to the fact that we are living in an increasingly transformative period. This new period, classified as the age of acceleration, is described by kinetic changes occurring across our collective professional and personal experiences. This acceleration is also illustrated by massive disruption happening at high velocity to our traditional business practices. It is an age in which entire industries are being reshaped with routine business models being rendered useless in favor of more agile people, plans and processes. It’s a period where the premium for more innovative and effective corporate learning designs and solutions has never been more important. During this keynote, attendees will learn how to:

  • Increase organizational capacity for performance
  • Enhance the overall efficiency of the L&D Organization
  • Improve the responsiveness of aligning knowledge, skills and behavior upskilling with business priorities
  • Drive a culture of Innovation and lifelong learning

Whatever business you’re in — cars or ketchup, healthcare or hotels, ERP or ecommerce — emerging technologies and shifting market dynamics are creating new opportunities and unexpected threats every day. Now, everyone needs to keep their skills sharp, and to continuously develop new ones. This is the opportunity we’ve all been waiting for.

The most progressive learning leaders are fueling innovation, not just productivity. They’re shaping business strategies, not just reacting to them. But shaking up the status-quo requires rebuilding some fundamental L&D strategies, and refocusing on agility, not just efficiency. And that starts with understanding how today’s workforce really learns and grows.

Join us for this workshop to: 

  • Take a deep dive into brand new research on the anthropology of learning and careers from Degreed and Harvard Business Publishing
  • Uncover fresh insights and discuss novel ideas for keeping your people’s skills in sync with your business opportunities

Uncover what’s hot and what’s not in this discussion on learning and development trends. You’ll learn how over 1,900 global L&D professionals ranked top trends in the sixth annual Learning & Development Global Sentiment Survey and how to use these results to plan your learning and development strategies for 2020 and beyond. 

  • Review of the 2020 Learning and Development Global Sentiment Survey results 
  • Understand which trends are hype, and what’s here to stay 
  • Hear how learning and development trends vary by geography

3:00 pm - 4:00 pm Practitioner Roundtables

Earlier in the Exchange, we collected your insights and challenges using the Thoughtexchange social learning tool. We identified the highest rated topic areas. During this session, you’ll have the opportunity to choose a topic and participate in a small group discussion. You will work in groups to develop an action plan for improvement. 

4:00 pm - 4:30 pm Business Meeting

4:30 pm - 5:00 pm Business Meeting

5:00 pm - 5:30 pm Business Meeting

5:30 pm - 6:00 pm Disrupting the Narrative: Utilizing the Data to Drive a Wholistic Approach to a Diverse and Inclusive Experience

Khalilah Lyons - Diversity & Inclusion Leader, Discover Financial Services

A growing body of research indicates that diversity isn’t just the right thing to do—it also improves operational productivity, boosts bottom lines, and is critical to the organization’s overall success. In this discussion we will hear from Discover Financial’s Diversity & Inclusion Leader on how they are approaching diversity and inclusion from a wholistic approach with an intent focus on meeting people where they are. In this discussion we will learn:

  • How the utilization of data can drive budgetary allowance 
  • Ways to disrupt and integrate diversity and inclusion into your company
  • How to position D&I as an integral part of all COEs

Khalilah Lyons

Diversity & Inclusion Leader
Discover Financial Services

6:00 pm - 6:30 pm Elevating Employee Onboarding and New Hire Orientation Through Design Thinking Application

There’s no such thing as “business as usual” in today’s global economy. In an environment of almost constant change, disruption is the order of the day. For your business to thrive amidst the turmoil, your teams need to be fluent in a cutting-edge approach that integrates design tools with foundational business concepts, which enable flexibility and a capacity for continuous innovation. Your team can inspire and lead the market in a transformative environment that aligns values across the divergent stakeholders of your business. See how design involves critical thinking and discovery, demonstrating how design tools are core for:

  • Uncovering deep user insights
  • Understanding key industry trends that affect emerging user experience and behaviors
  • Doing the design concept work
  • Engineering commercial-ready solutions
  • Releasing a prototype to market

6:30 pm - 7:00 pm Honoring the Human Learning Experience in the Age of AI and Perpetual Change

Impactful people analytics creates value through business outcomes. Creating this culture of advanced analytics while balancing the human experience has long been the challenge when ensuring the right resources are in place to meet the requirements and deliver the outcomes that matter. In this discussion we will:

  • Discuss effective development of the people analytics strategy
  • Initiative strong governance with clear purpose standards, privacy, ethics and security
  • Develop a robust data stewardship
  • Create the process to embark on a culture of analytics

Michelle Eppler Ed.D

Associate Vice President/Executive Director, Human Capital Lab & Dean, College of Continuing and Professional Education
Bellevue University Human Capital Lab