Best Hiring, Onboarding Practices for the Customer Experience Space

Add bookmark
In this interview, Lynn O’Nell, AVP Customer Experience at New York Life, discusses recruiting and retaining employees for customer experience positions. An industry veteran, Lynn has spent the last 13 years at New York Life. Human Resources IQ: What are some of the ways that New York Life uses scorecards to grade and analyze potential candidates? Lynn O’Neill: We use a Pre-Hire Assessment Tool. We worked with our vendor partner to establish successful characteristics of e...

Latest Webinars

The Path to APAC Growth: Balancing Talent, Tech, and Market Volatility

2025-06-11

11:00 AM - 12:00 PM SGT

Learn how to manage compliance, balance risk, and use technology to drive growth amidst global marke...

Integrating AI into your HR strategy: Building trust and mitigating risks

2024-12-12

11:00 AM - 12:00 PM EDT

Gain perspective on how to leverage AI in the HR hiring process while managing expectations and rela...

2024 AI in Hiring Trends: Navigating the governance, concern, and power of effective solutions

2024-05-23

11:00 AM - 12:00 PM EDT

Gain insight into key AI hiring trends and learn from HR leaders, who debunk myths and lean into the...

Recommended