Marriott's Holistic Approach to Learning

Allan Hoving

What does it mean to run corporate learning as a "business within a business"? And how can it be holistic? Human Resources IQ speaks with Lisa O'Donnell, Director, Global Learning Services & Operations, to find out how Marriott International has been shifting its focus in responding to training needs by becoming more proactive and mapping training efforts towards the enterprise-wide business strategy. O'Donnell also discusses:

• transitioning from a decentralized to a federated model

• creating a shared services model to streamline the learning function, i.e. learning technologies

• creating a governance structure to better share best practices across all learning teams

• assessing vendor management and determining who’s the right vendor

and more!