HRO Innovation: Building Blocks to Derive Full Value

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Although early customers of human resources outsourcing (HRO) are moderately satisfied, many are not achieving the benefits they expected from these deals. Among them are transforming HR into a strategic function, improving business results and enabling innovative process improvements.Learning from the experience of satisfied HRO customers, it’s clear that improving the situation requires both buyers and service providers to view the relationship as a true partnership. This report is based on interviews with HRO practitioners, as well as forward-thinking consultants and industry analysts, who discussed the financial and strategic value that companies may achieve from HR BPO and—most important—what needs to be in place to reap those rewards.