Measuring Your Recruitment Department Using a Single Metric

Posted: 03/16/2010

While most recruitment organizations struggle to define the metrics necessary to measure their business, Fifth Third Bank has developed a Performance Management System (Magellan) that can quantify their performance to key stakeholders in a single measurement (the department’s ‘stock price’). In this enlightening session, you will learn how Fifth Third Bank leveraged Voice of the Customer data with respect to quality, cost and delivery to develop a scalable management system that takes into account weighted customer specifications, hiring volume variation, etc. and actually compares (and ranks) the performance of each and every recruiter.

In addition, Fifth Third Banks, VP of Recruiting , Shawn Harter and VP of Recruiting Operations, Richard Newsom, and David Szary, Founder/Partner of Lean Human Capital, will show you how they have used LEAN Human Capital’s data-driven resource planning methodology to define the organizational structure required to migrate to an efficient, just-in-time hiring solution cutting unnecessary waste (and cost) from the staffing supply chain.

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