Lessons Learned from Being “Forced” into e-Learning
Take a closer look at what happens when an organization alters its training model and expands operating on a national scale in the wake of a pandemic with Michelle Strasburger, Co-Founder and Chief Consultant of HR Rebooted.
The training practices at Emerson Ecologics were working well. Since there were no major issues with the way training was delivered, there were no immediate plans to change the training techniques. And then COVID-19 hit.
Seemingly overnight, Emerson Ecologics was forced to rethink their training strategy, especially for the Customer Service Team. Training went from being done in-person, in just two locations, to all all-remote in only two weeks.
For the first time in the company’s history, Customer Service Reps were hired from across the country and needed to be onboarded outside of the physical classroom. This session will cover the transition that was made, the tools that were used, and the “lessons learned” from that experience. We will also review some things to consider when using e-learning as a platform for onboarding.
