HR Shared Services 101: Evaluating & Launching an HR Service Center

Chuck Hopper, Vice President of Shared Services for Covance discusses the decision making process behind adopting shared services at Covance. He outlines his company's business case for shared services, and explains how Covance has laid the foundation to build its share services center step by step. Hopper talks about what approach they took initially, what would they have done differently, and what's next in the pipeline for shared services at Covance.
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