Aligning Training and Development to Business Goals

Posted: 07/31/2010

In this video interview recorded during IQPC's Technology Assisted Learning conference, Jane Dowd, Chief Learning Officer at NorthShore University HealthSystem in Illinois, describes her successful initiative to direct alignment of learning strategies to achieve business results. Dowd recounts how she worked with 8,000 providers in four hospitals and 75 physician practices to automate workflows around a centralized electronic patient record, including:

Transformation to a paperless system in 18 months

Teaching technology to a diverse group of training customers

Using time as the key metric to arrive at a lowest common denominator quality strategy