Leveraging Success by In-sourcing Your Recruiting Function

Katherine Mehr

In 2005, Capital One as an organization was making the move to outsource key functions within the business; recruiting followed that lead and out-sourced all of their non-exempt recruiting to an external vendor. Changing business focus and priorities led to a change in the recruiting model in 2010. Bringing a recruiting shop back in-house requires planning, business support, and flawless execution.

Human Resources IQ discusses with Lynne Williams, Senior Director of Core Recruiting Operations for Capital One Financial Corporation the process and planning that went into making this drastic decision, and the ROI they have gained as a result.