Responding Without Defensiveness

There are untold ways that people show disapproval. Some may roll their eyes, insinuate without completing a sentence, or use sarcasm. If you have ever been hurt by what someone has said or done, read on. This article offers some concrete steps for effectively transforming even the most provocative personal attacks into something constructive. Consider this scenario. Four weeks ago you were assigned as lead to work with three other team members on a key project. You have much to offer. Two...
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