Should We "Should" Our Employees?

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A couple of months ago an employee, whom I’ll call Jack, came into my office very angry. He was frustrated at his leader and wanted to discuss the issue with me. Jack complained that his manager always tells him what he should do to be a better sales person, what he should do to get along with his colleagues and what he should do to improve his performance. Right away I felt tempted, in a very reasonable and calm human resources manner, to explain to Jack what his leader was trying to...
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