Measuring an employee’s intangible traits
As part of the performance-review process, supervisors are responsible for evaluating employees on the basis of intangible factors. Some include cooperativeness, dependability and judgment. While intangible factors may seem personal, they’re important to maintaining effective working relationships and getting the job done.
Yet most supervisors find intangibles the most difficult factors to evaluate. Why? Intangibles, by nature, are personal.
Rather than assessing concrete behavior,...
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