HR Shared Services Success with Cloud-based Employee Self-service

Michelle Grant

One of the foundations of HR Shared Services is that "the best call to HR is the one that is never made." A key Best Practice ensuring that only the inquiries that require HR intervention move into the Shared Services model is deploying a robust HR knowledgebase, accessible through a searchable, personalized portal. Whether your organization uses a homegrown portal framework like SharePoint or WebSphere, or your portal comes from an application provider that delivers framework with the a...
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