Roll Out New Value Propositions For Your Shared Services Center

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Hannah Hager

Each transaction is a customer interaction. So it’s incumbent upon managers to reinforce their teams with continuous improvement and customer service training on all levels in order to increase the shared service center’s value propositions. Jim Berry, Director, Customer Service & Innovation, Schneider Electric, shows how to do so in six areas ; cost reduction, quality, people, customer intimacy, transparency and predictability. 1. What factors are involved in creating a more eff...
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