How PlayStation Lifted and Shifted Their HR Function into a Shared Services Center

Margie Lee-Johnson, Senior Director of HR Shared Services & Employment Development at PlayStation speaks to Human Resources IQ on their HR Shared Services strategy. PlayStation’s legacy is that it focused on transaction and administration HR functions. It became clear that to compete for talent, PlayStation needed to be more aggressive in their approach. They needed strategies on rewarding talent, recognizing talent, recruiting and retaining talent. A major shift in HR strategy was needed. Human Resources for PlayStation now have a seat at the table and was tasked on rebuilding the HR organization based on these talent needs.

In this discussion, you will learn about Play Station's:

  • Step-by-step approach to implementing the shared services function
  • Strategy on leveraging technology to ensure efficiency
  • Plans to move to a new CRM tool and what that will do for the overall business


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