How United Airlines' Metrics Helped Form a Collaborative Employee Culture

Hannah Hager

In this interview, Brendan Neuman, Human Capital Metrics Analyst at United Airlines, shares how United redefined itself as a workforce, and ultimately as an airline, after its merger with Continental Airlines. The corporation was faced with blending two different subsidiaries into a balanced company with a healthy culture and a collaborative work environment. Human Resources IQ: How has the use of human resources metrics changed or shaped United Airlines hiring process? BN: We relied on...
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