I have an employee that has been with the company since its inception (over 10 years). She used to have a counterpart that retired last year so now she does all charges for our office (doctor's office). She has told several employees that she is
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I have an employee that has been with the company since its inception (over 10 years). She used to have a counterpart that retired last year so now she does all charges for our office (doctor's office). She has told several employees that she is planning on retiring at year end and when she was taking her usual two weeks off this year I informed her that I was going to have another employee take over surgical charges only. It would alleviate some of the burden of doing it all and then she would have time to answer her phone. She did not complain and said that she was fine. Now, back from vacation and she is giving this other person cold shoulder and refuses to help her. Any advice for how to handle this situation? From what I understand, there was a heated phone call after hours, etc. but nothing has transpired here at work.
