As a human resources director, how do you fix this real life problem? (The candidates are all inside candidates to the school district) 1. interviews are conducted and points are assigned to a job interview scoring guide. 2. you give the scoring g

As a human resources director, how do you fix this real life problem? (The candidates are all inside candidates to the school district) 1. interviews are conducted and points are assigned to a job interview scoring guide. 2. you give the scoring guides for each candidate to your secretary and she does the math. 3. You take the top three scores and hire those individuals. 4. Days later, it is discovered that there has been a math error, and a person who should have been hired, was not hired. AND the person who was not hired knows something went wrong in the process and is asking questions why they were not hired? _____________________________________________________ This one is very similar, and real. 1. In completing the hiring process, points are given for past evaluations that are supposed to be in the employee's personnel file. However, for one candidate, the evaluations are not in the file, and the person received zero points in that category. 2. In addition, there were parent and teacher interviews (for a principal position). The candidate was scheduled for one interview, but actually did three interviews, which were the last interviews for each team interview). However, HR did not place enough scoring sheets in the interview folders, thus the last candidate who interviewed with those committees did not have a scoring sheet completed. The scoring sheets were turned over to a secretary who put down team interview points for each candidate. However, the one candidate who did three team interviews, has no scoring sheets in the folder, so that candidate received zero points. 3. Thus for this candidate, there is missing information and zero points in two sections on the scoring guide, and the candidate is scored low. 4. The candidate knows something is amiss and brings you, the HR director copies of her evaluations and asks why she has zero points for the team interviews, despite interviewing with thee different teams? a. Should the HR department fix the scoring guide to show points for the evaluations and team interviews? b. Then, when adding up the sheet again, and the candidate's points exceed the points of people who were hired, how hoes HR fix it? These are real situations. The HR department is an urban school district. I would like to know what the HR department should do once they realize an error was made. I would also like to know how does the job candidate handle the situation without inflaming the HR director.