Measuring Your Recruitment Department Using a Single Metric

While most recruitment organizations struggle to define the metrics necessary to measure their business, Fifth Third Bank has developed a Performance Management System (Magellan) that can quantify their performance to key stakeholders in a single measurement (the department’s ‘stock price’). In this enlightening session, you will learn how Fifth Third Bank leveraged Voice of the Customer data with respect to quality, cost and delivery to develop a scalable management system...
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