Technology and a New Decade for HR Shared Services
Technology has never been more conducive to supporting the HRSS model. Today's new options have significantly strengthened the business case for a next generation model -- playing an increasingly critical role in managing HR business processes and delivering services. HRIQ speaks with Karen Francks, HR Services Manager for Pepco Holdings Inc.
Francks was present at the creation and subsequent dismantling of PHI's earlier shared services call center, due to a lack of enabling technology and the ability to outsource functions. This video will discuss the evolution of HR service delivery models, how next-gen technology-enabled HRSS is more than a pendulum swing, and steps for successfully integrating a new technology platform.