Employee Experience Management: 4 Pillars for EX Success



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Today’s workforce has shifted. Organizations now need to create a place where people want to work. In a world where money is no longer the primary motivating factor for employees, focusing on employee experience is the difference between a thriving and a failing organization. According to Deloitte’s 2016 Global Human Capital Trends report, “The mission of the HR leader is evolving from that of ‘chief talent executive’ to ‘chief employee experience officer.’”

This gap between employees’ expectations and the delivery of a world-class employee experience is why research claims that 2/3 of the global workforce is disengaged and the US economy suffers as much as $550B of lost productivity annually due to poor workplace experiences (Gallup).

This guide provides a vision for employee experience management and explores the outcomes great programs deliver. Employee experience management revolves around four core principles.

  1. Executive Alignment and Culture
  2. Experience Feedback Systems
  3. Engagement and Accountability
  4. Expansion and Scale

4 Pillars for EX Success cover

To learn more best practices for employee engagement, click here.

About Qualtrics

Qualtrics is a rapidly growing software-as-a-service company and the leader in experience management. More than 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. Our solutions make it easy to measure, prioritize, and optimize the experiences organizations provide across the four foundations of business: customer, product, employee and brand experiences. To learn more, and for a free account, please visit https://www.qualtrics.com

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