Learning & Development: An Interview with JCPenney VP of Talent Development & Diversity Miya Maysent

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HR leaders in Learning and Development can tell you finding a learning strategy that serves all employees can be a challenge. In the case of JCPenney, the company has different types of frontline employees with different goals.  In total, the retailer has about 90,000 frontline associates.  Some of those employee serve in JCPenney stores. “The primary area that we need them focused on is really around delighting our customers,” JCPenney VP of Talent Development and Diversi...
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Mason Stevenson
HR Exchange Network