The Ultimate Balancing Act: Driving Out Cost While Investing in Growth

Tracy Benson

First do no harm I went to my traditional internist to talk about some nutritional guidance I received from an "alternative" practitioner. With a not so subtle scowl on her face, the traditional doc said: "First do no harm." While I was disappointed in her ability to think creatively about my health, it occurred to me that this abstraction of the Hippocratic oath could double as a guiding principle for employee communication. These are, as the Chinese proverb goes, interesting times&hell...
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