To be successful in today's hybrid environment, where managers have dramatically less visibility into their employees' day-to-day reality, empathy must be at the forefront. Managers who lead with empathy develop high levels of trust with their employees, create a culture of transparency and acceptance within their teams, and prioritise people over processes. They also contextualise performance and behaviour – proactively asking questions and seeking information to better understand the specifics of their direct reports' contexts.
Key Takeaways:
- Ways to ensure happier employees in 2022
- Initiatives aimed at listening to the voice of the employee
- Development of leaders
- Understanding the importance of EVP
- Strategies to embrace the importance of empathy
- The role of internal communication in developing employee advocacy
- Assessing uncertainty pain points regarding the future of work and strategies to manage risk