The iceberg of ignorance is a concept often heard but not fully focused on. It starts from the bottom with 100% of employees’ pain not being fully communicated and understood to the level above and as the hierarchy rises the lesser the understanding of what employees are going through. Shereen will share her own learnings on how and where an employee gets their voice heard and flip it around where management communicates its vision, strategy, guiding principles, priorities and where does a...
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