In this session, Zendesk's HR Director, Meiyea Neo talks about the future state of HR, and how HR teams can always be equipped for success through uncertain times. She will share why a digital-first approach needs to be top of mind for companies looking to succeed in employee engagement with an ever-changing workforce, and how Zendesk was able to do so. Lastly, we have Zendesk's COO, Wendy Johnstone, share just how a digital-first approach promotes diversity in the workplace and why that is good for business, and how our customer, Agoda, was able to leverage technology to find success with their employee experience.