Employees are at the heart of every organization. After all, a highly motivated and engaged workforce drives business growth. Since the pandemic outbreak, companies have been forced to adapt to the changing needs of the hybrid workforce.
While a substantial percentage of employees continue to work-from-home, they seek immediate resolution (and 24/7 support) on HR, IT, and work-related queries. Long wait times and support limited to traditional business hours has led to decrease in employee prod...
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