COVID-19 impacted people in all industries. Organizations with hourly frontline workers were particularly hard hit. There were wild fluctuations in demand that caused havoc for hourly employees and managers who had to scramble to fill schedule gaps due to workers calling out because of infection, quarantine or fear of becoming infected at work.
The pandemic magnified existing pain points that employers faced, such as high churn rates and replacement costs for hourly workers, and reminded many t...
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