COVID-19 impacted people in all industries. Organizations with hourly frontline workers were particularly hard hit. There were wild fluctuations in demand that caused havoc for hourly employees and managers who had to scramble to fill schedule gaps due to workers calling out because of infection, quarantine or fear of becoming infected at work.
The pandemic magnified existing pain points that employers faced, such as high churn rates and replacement costs for hourly workers, and reminded many that rate increases alone are not sufficient to keep workers engaged. This situation has further accelerated technology trends of using AI-based labor optimization and schedule empowerment. Improving employee engagement and attendance through scheduling empowerment helps employees to feel like they have more control over their daily lives.
In this session, we’ll focus on how employers can deliver greater value to their hourly workers through schedule empowerment, access to pay and a modern digital experience, while simultaneously optimizing labor efficiency with AI-powered workforce management.
Key takeaways:
· Understand how organizations can deliver value and create engagement with their hourly workers beyond providing a wage increase
· Learn about schedule empowerment, gig-like flexibility and modern self-service tools to create higher engagement of hourly workers
· See how AI-powered WFM helps companies overcome demand forecasting and labor efficiency challenges magnified by the pandemic
· Understand how AI-powered WFM enables organizations to react quickly in a rapidly changing business environment and bridge the gap between good planning and good execution through automation.
